Terms & Conditions

The following conditions are the standard terms of engagement of H&E Group Pty Ltd. Except where agreed in writing, these terms apply to all Services undertaken by H&E Group and its agents. These terms prevail where inconsistency exists between these terms and any other documentation.

Payment of any invoice implies acceptance of the following terms and conditions in full.

1.0 Validity; Quotations are valid for 7 days from the date the Marketing Proposal is sent, unless otherwise stated

2.0 Payment terms: Invoices will be sent prior to the commencement of Service and unless otherwise stated on the invoice the standard payment terms are as follows:

2.1 Deposit amounts are to be paid upfront upon agreement of quoted price and are non refundable. Services cannot begin until this payment has been received.

2.2 Websites – 50% payment is required to begin design and development. Services cannot begin until this payment has been received. A further 25% is required upon presentation of the first ‘live’ website stage, and the remaining 25% is due to be paid prior to the site going live. A website will not be made live until full payment has been received.

2.3 Brand Development and other services – 50% payment is required to begin design and development. Services cannot begin until this payment has been received. Final Brand Development 50% is to be paid before final brand and print ready files are handed over.

2.4 Ongoing Brand Management / Monthly support – must be paid in full at the beginning of the invoiced period (usually one month). H&E Group reserve the right to halt marketing services if invoices are unpaid during the period. In the case of any account being referred to a debt collection company, all legal and recovery cost will be charged to the client.

2.5 Delays in provision of content – H&E Group reserve the right to charge a reinstatement fee to recommence work on any project where the content coming from the client has been delayed by more than 8 weeks.

3.0 Cancellation: Termination or suspension of this contract must be done in writing within reasonable time. In the case of Monthly Brand Management and Marketing Support, one month’s notice must be given. H&E Group reserves the right to recover any losses, damages or expenses incurred prior to termination or as a result of termination.

4.0 Intellectual Property: All documentation including proposals, strategy, reports, scopes, electronic copies and information in connection with or arising from the Service is the property of H&E Group, until such time as the final invoice has been paid in full. All Services provided by H&E Group are done in the strictest of confidence.

5.0 Breach of Contract: If the client breaches the contract in any form H&E Group shall be entitled to retain any information and documentation. In the occurrence of any breach of contract, cancellation or non-payment, all documentation must be returned within 7 days.

6.0 Commencement & Completion Date: H&E Group will only commence Service once satisfied that they are in receipt of all required information and documentation from the client, and the clients’ agents if applicable, inclusive of a signed letter of acceptance of the Marketing Proposal and consultancy agreement. The client indemnifies H&E Group from any damages as a result from delays in Service. The client indemnifies H&E Group from any damages as a result of its agents.

7.0 Professional Indemnity: H&E Group agents & activities are covered by professional indemnity insurance and can provide certificate of currency on request.

8.0 Liability: H&E Group is indemnified against any claim by, or liability to, a third party arising from, in respect of or in connection with the Services and all expenses we incur defending or settling such claim or liability.

9.0 Additional work: If H&E Group are required to complete additional work above and beyond quoted amount in relation to original scope, the client must provide in writing within reasonable time, confirmation of a variation order. Work will not commence until agreement of price for relevant additional work has been made. H&E Group reserves the right of not undertaking any additional work.

10.0 Clients obligation to provide information: The client or its agent must provide H&E Group with all required information for the provision of the Services. Inclusive of all documentation, relevant briefs, artwork, electronic resources, written acceptance of Marketing Proposal and consultancy agreement, any background information and any information that will impact on the Service. H&E Group do not accept any liability in connection with information provided by the client the client’s agent and it is taken to be accurate, correct and true.

11.0 Publication: H&E Group reserves the right to publish articles, photographs, designs and other illustration relating to this Service. H&E Group will keep all personal information confidential unless required to be provided by law.

12.0 Work limits: H&E Group are responsible for completing work written in the Marketing Proposal only. The engagement of Service is also subjected to any exclusion or conditions written within Marketing Proposal document.

13.0 Search Engine Optimisation (SEO) on websites built by H&E Group:

Within each WordPress installation, we will also include the most appropriate Search Engine Optimisation plugin(s) for your needs. This will allow customisation of Page Titles & Meta Descriptions etc for each individual page, to assist with the SEO of any website we build.

The following factors which also positively impact SEO & Rankings are included within each project as standard:

  • Favicon
  • Meta description on all main pages
  • Set language of the site using ‘en’ tag in the META Language tag
  • Preferred domain setup and www redirection
  • Robots.txt
  • XML sitemap generation
  • Appropriately named image filenames and alt tags
  • Google Analytics – website analytics software installation if you supply GA number 
  • Mobile friendly test (Google) undertaken and recommendations acted upon
  • Site speed optimisation (take advantage of existing off the shelf tools) 

Not included (we can put you in touch with a third party if you would like to investigate these further):

  • Keyword research (discover the most frequently searched keywords and phrases for your business)
  • Monthly ‘hands-on’ SEO
  • Optimisation of individual Page Titles & Meta Descriptions
  • Monthly SEO performance and ranking reports
  • Site submission to all major search engines
  • Server signature 

14.0 Definitions:

Agent: any personnel or entity acting on the behalf of the client or H&E Group;

Agreement: the agreement executed by the parties in connection with the Service, including this consultancy agreement and Marketing Proposal;

Client: the person or entity who has engaged the Service of H&E Group;

Documentation: written or electronic information pertaining to the Service;

Terms: the terms of engagement;

Liability: means liability for loss or damage, whether arising under, in connection with or for the breach of the agreement, or in connection with the performance or non-performance of the Services and any additional Service, whether such liability arises in contract, in tort including negligence, under statute or otherwise, and whether arising in connection with one or more events;

H&E Group: means H&E Group Australia Pty Ltd (ABN 55 613 765 816).

Marketing Proposal: Proposal of work and price to engage for described Service.

Materials: Product and services purchased from 3rd party suppliers on behalf of the client in order to deliver the Services.

Services: the provision of brand development, website design and development, graphic design, business development, social media and marketing management consultancy, and any other services provided and/or pertaining to the Marketing Proposal.